Toys"R"Us in Columbia, MD Open now

Reviews about Toys"R"Us

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  November 22, 2019, by Teeny Lassiter
  When I pay $10.00 for online expedite shipping I expect to get my order the days listed (Nov. 27). Trying to figure out why my confirmation email says delivery date is expected Dec 4th. I didn't pay the smaller shipping fee for a longer delivery. If toys r us can't be sure of exact delivery than these shipping amounts should not be charged. I expect the difference of my shipping fee if item not received what I paid for. It's the principle. Overall the service is really bad going to the store. Staff telling me different prices, cashiers don't know anything when you ask questions and they always bring out something you didn't pay for when you go for pick up. I purchased a 20 'orange and black boys bike and they bring out a bike with training wheels. WTH!!!!
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  February 26, 2019, by Regina Salas
  Wait in line was long. I was the 2nd person in line, it took over 10 minutes for the customer to set up a new credit card with the cashier. New accounts should be handled at the Customer Service Desk, especially during the holiday. There were 6 customers behind me all waiting to make their purchase. Company needs to reevaluate opening new accounts with cashier. Customers are not happy waiting in line that long.