Sephora inside JCPenney in Columbia, MD Open now

Reviews about Sephora inside JCPenney

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  March 23, 2020, by Angie P.
  UPPER LEVEL: HORRIBLE. If i could give this store 0 stars i would. I went to get my make-up done for my WEDDING and it was the worst experience of my entire life. I created this yelp account JUST to write a review for this place. I was given a $100 gift card for my birthday and decided i wanted to use it to get my makeup done after buying $50 worth of make-up. I had gotten my make up done at this location before for my birthday in 2014 and it was such a great experience that i decided to come back. I REGRET IT. Jen was the one that was assigned to do my make up I believe and I honestly dont know why. She was really really nice and sweet and a lovely person BUT she should not be doing make up. especially for someones wedding. I wrote on a message before my appointment that this day was very important and everyone in the store knew that but everyone in the store still managed to do the worst job ever on my make up. Never in my life have i had someone do such bad of a job on a make-over. Not only did Jen not know what she was doing AT ALL. None of her friends - or the rest of the sephora staff that morning (July 1, 2017 11am) know either. On top of that the store manager or whoever was in charge that day was extremely RUDE. She was no help and on top of seeing how bad of a job Jen did...she did nothing to fix my make up. I WILL NEVER COME BACK TO THIS LOCATION. I had to rush home before my wedding ceremony to RE-DO my entire face. Unacceptable. Unprofessional. And if you think im exaggerating.....lets just say i wouldn't even go to the grocery store in the make up that they did that morning. I was even embarrassed walking to MY CAR. LOWER LEVEL: not as bad as the top. i rather get my things from here and never go to the second floor. the only bad thing is that they never have anything down there of course.