Nordstrom Rack at Columbia Crossing in Columbia, MD Closed now

Reviews about Nordstrom Rack at Columbia Crossing

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  October 19, 2019, by Julian Stamerro
  A couple of months I would have given this Nordstrom Rack 5 stars. They consistently had a great selection, good clothes at good prices, and friendly staff. However, in the last couple of months Rack changed its return policy and this store is downright nasty about it. It used to be no questions asked if you had a receipt and, if not they'd look up your transaction by your credit card and refund you. I returned a pair of shoes here because they hurt and they refused to take them back. I didn't have the receipt and the store manager refused to even look up the transaction with my credit card. Then she tried to tell me that the shoes were significantly worn and they wouldn't return them. I literally wore them twice. The manager was rude and nasty and absolutely would not budge on her stance. I've been going to this Rack for almost 10 years but not anymore.